Because I tested it again, and the user was right. So I think it might be the HP media tray / feeder (Tray 3), not the actual printer. I tried to see if there was a way to delete this tray, but I saw nothing.
I have no idea why the printer itself has options to select the paper style/size for this tray when it doesn't even use paper.
Is there a way to disable Tray 1 so nothing recognizes it as a paper tray? I think this might be part of the issue. I still feel part of this issue is that the printer and/or computer think Tray 1 is a paper tray when it is not. That way he doesn't have to remember which tray to select. So I think it is best to try and find out a way to get the auto-select to work for the printer tray settings. It was working while I was with him, but he's still telling me he is getting the "load tray 1" message, and standard documents are printing to the legal tray. So he is likely to forget to select the incorrect tray.
#Hp d2460 printer out of paper error software
He uses a lot of different software and deals with a lot of other users. That way it will print everything to Tray 3 and he can manually select Tray 2 for his legal documents. I was able to make the issue a little better by changing the printer default to print to Tray 3 instead of "auto-select". It allows to selection options for Tray 1 as well, which I thought was weird because it is not a paper tray. And I made sure Tray 3 was set to 8.5x11. And I made sure Tray 2 was set to Legal Paper.
I double checked the printer settings in the printer. He will get the "Load Tray 1 with Paper" message (on the printer), presses ok (on the printer) and it will then sometimes print standard 8x11 documents to Tray 2 (legal paper). He says the computer and printer used to auto-select which paper to use (Legal Paper from Tray 2 or Standard Paper from Tray 3) and he never had to manually choose which one to print on. It will also print to the wrong paper trays (Tray 2 is for legal paper, Tray 3 is for standard 8.5x11 paper). He always gets a message on the printer that says "Please load Tray 1 with Paper".
0 kommentar(er)
